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Return, Cancellation & Refund Policy

701 Mawella Villa

Last Updated: 19th of March 2026

This Refund and Cancellation Policy applies to all direct bookings made through the website, phone, email, or WhatsApp for 701 Mawella Villa.

1. Booking Confirmation & Payment

To confirm a reservation:

  • A 30% advance payment is required at the time of booking
  • The remaining 70% must be paid at least 7 days before check-in

Bookings are considered confirmed only after the required payment is received.

2. Free Cancellation (Flexible Policy)

Guests may cancel their reservation free of charge up to 7 days before the check-in date.

  • A 100% refund of all payments will be issued
  • Refunds will be processed within 7–14 working days

3. Late Cancellation

If a reservation is cancelled within 7 days before check-in:

  • The advance payment (30%) is non-refundable
  • If full payment has already been made, only 70% will be refunded

4. No-Show Policy

If the guest does not arrive on the check-in date and fails to inform us:

  • The total booking amount (100%) will be charged
  • No refund will be issued

5. Early Departure

If a guest checks out earlier than the confirmed departure date:

  • No refund will be provided for unused nights

6. Date Changes / Rescheduling

Guests may request to change their booking dates:

  • Changes requested at least 7 days before check-in will be accommodated subject to availability
  • Changes within 7 days of check-in are treated as a cancellation
  • Price differences may apply depending on new dates

7. Peak Period & Special Dates

During peak seasons, public holidays, or special events:

  • Stricter cancellation terms may apply
  • Free cancellation may not be available
  • Guests will be informed at the time of booking

8. Payment Refund Method

  • Refunds will be made using the same payment method used for booking, where possible
  • Any bank charges, currency conversion fees, or transaction costs are non-refundable

9. Force Majeure (Unavoidable Circumstances)

In cases of events beyond reasonable control, such as:

  • Natural disasters
  • Government restrictions
  • Travel bans
  • Public health emergencies

We will offer one of the following:

  • Free date change
  • Credit for future stay
  • Partial or full refund (case-by-case basis)

10. Overbooking / Unavailability

If, due to unforeseen circumstances, we are unable to honor your booking:

  • A full refund will be issued, OR
  • Alternative accommodation will be arranged (if possible)

11. Third-Party Bookings

If the reservation is made through platforms such as:

  • Booking.com
  • Airbnb
  • Agoda

Then:

  • Their cancellation and refund policies will apply
  • Guests must contact the respective platform directly

12. Contact for Cancellations

All cancellations or changes must be communicated via:

  • Email: info@701mawellavilla.com
  • Phone / WhatsApp: +94 71 881 6808

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