Address:

80/1 Beach Road, Mawella, Sri Lanka.

Contact:

Privacy Policy

At 701 Mawella Villa, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make an enquiry, request a reservation, stay at our property, or communicate with us.

1. Who we are

701 Mawella Villa
80/1 Beach Road, Mawella, Sri Lanka
Phone: +94 71 881 6808
Email: info@701mawellavilla.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Information we collect

We may collect and process the following categories of personal data:

Information you provide directly

Full name
Email address
Phone number
WhatsApp number
Check-in and check-out dates
Number of adults and children
Special requests or booking notes
Reservation details
Payment-related information for direct bookings
Any information you provide when contacting us by phone, email, contact form, or WhatsApp

Information collected automatically

IP address
Browser type and device information
Pages visited on our website
Date and time of your visit
Referral source
Cookie and analytics data

Information collected during your stay

Guest registration details where required by law
Arrival and departure information
CCTV footage in and around designated safety and security areas of the property
Communications relating to your stay

3. How we use your information

We use personal data to:

Respond to enquiries and booking requests
Confirm and manage reservations
Communicate before, during, and after your stay
Process payments and refunds
Provide guest services and special requests
Improve our website, services, and guest experience
Maintain safety, security, and fraud prevention
Comply with legal, tax, immigration, tourism, and regulatory obligations
Handle complaints, disputes, or damage claims

4. Legal basis for processing

Where applicable, we process your data because:

it is necessary to take steps at your request before entering into a booking contract,
it is necessary to perform our contract with you,
it is necessary for our legitimate interests in operating and securing our business,
we are required to comply with legal obligations, or
you have given consent for certain activities such as optional marketing communications.

5. Booking platforms and third parties

Reservations may be made through our website, direct communication, or third-party booking partners. Where bookings are made through platforms such as Airbnb, Booking.com, or Agoda, those platforms may also collect and process your personal data under their own privacy terms.

We may share relevant personal data with trusted third parties where reasonably necessary, including:

payment processors and banks,
website hosting and technical service providers,
analytics and cookie providers,
communication platforms such as WhatsApp,
maps and location tools,
housekeeping, security, or guest support providers,
legal, accounting, or professional advisers,
government or law enforcement authorities where legally required.

We do not sell your personal data.

6. CCTV and security

For the safety and security of guests, staff, and property, CCTV may operate in selected external or common areas. CCTV is not used in private areas such as bedrooms or bathrooms. Footage may be reviewed where necessary for security, incident investigation, property protection, or legal compliance.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve functionality, measure traffic, remember preferences, and support analytics or marketing tools.

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including:

managing reservations and guest services,
handling refunds, disputes, and records,
complying with tax, legal, and regulatory requirements,
maintaining security records where justified.

When no longer needed, data will be deleted, anonymized, or securely archived as required by law.

9. International data transfers

Some service providers we use may store or process data outside Sri Lanka. Where this occurs, we take reasonable steps to ensure appropriate protection of your information.

10. Your rights

Subject to applicable law, you may have the right to:

request access to your personal data,
request correction of inaccurate information,
request deletion where appropriate,
object to certain processing,
request restriction of processing,
withdraw consent where processing is based on consent.

To make a request, please contact us at info@701mawellavilla.com.

11. Marketing communications

If we send promotional messages in the future, we will only do so where permitted by law or where you have agreed to receive them. You may opt out at any time.

12. Children’s privacy

Our website and booking services are not directed at children acting independently. Booking information for children is collected only as part of a parent or guardian’s reservation.

13. Third-party links

Our website may contain links to third-party websites, maps, booking platforms, or messaging tools. We are not responsible for the privacy practices of those external services. Please review their own privacy policies before using them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.